TERMS AND CONDITIONS

Detailed Description of Goods and/or Services

Coffee Drops is an online store in the Coffee industry.

Agreement of Sale

An agreement of sale between Coffee Drops and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Coffee Drops.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within one working day and sent for delivery on the following Tuesday or Thursday (except public holidays). Delivery can take additional 2-3 days depending on location in South Africa

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address accepted the delivery.

Return and Refunds Policy

The provision of goods and services by Coffee Drops is subject to availability. In cases of unavailability, Coffee Drops will contact you with options.

Coffee Drops is a product under the food and beverage industry, there for no refunds or returns because of personal preference or expectations.  

An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Coffee Drops.

If a product is damaged or broken when you receive it, you must inform Coffee Drops within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

Customer Privacy Policy

Coffee Drops shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

Coffee Drops respect your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).

Payment Options Accepted

Payment may be made via Visa or MasterCard (Debit and Credit card) 

Credit Card Acquiring and Security

Credit card transactions will be acquired for Coffee Drops via Yoco Services who use the strictest forms of encryption.

Customer Details Separate from Card Details

Customer details will be stored by Coffee Drops separately from card details which are entered by the customer on the Yoco secure payment terminal. 

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

Responsibility

Coffee Drops takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Coffee Drops accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Country of Domicile

This website is governed by the laws of South Africa and Coffee Drops chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Coffee Drops may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Coffee Drops based in South Africa

Coffee Drops contact details

Telephone: 0649327312

Email: hello@coffeedrops.co