Terms and Conditions

Detailed Description of Goods and/or Services

Coffee Drops is an online store in the coffee industry selling subscription boxes and coffee related products.

 

Agreement of Sale

An agreement of sale between Coffee Drops and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Coffee Drops.

 

Delivery Policy

Coffee boxes include free delivery, please read as follow per location (excluded hard to reach areas such as farms etc. Contact us first)
Customers in Cape Town – Door to Door Delivery.
For the rest of our customer in SA, coffee boxes must be collected at nearest Postnet store. Included in price.

A delivery being delayed is not grounds for return or refund.
You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

 

Return and Refunds Policy

Each case will be dealt with separately. Products must still be sealed and unused for Coffee Drops to start the review of return or refund. If in case customer finds fault with quality of the product content Coffee Drops will answer. Email to help@coffeedrops.co

 

Customer Privacy Policy

Coffee Drops shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here

Coffee Drops respect your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (hello@coffeedrops.co).

 

Payment Options Accepted

Payment may be made via Visa, MasterCard and Instant ETF.

 

Credit Card Acquiring and Security

Credit card transactions will be acquired for Coffee Drops via Payfast  who use the strictest forms of encryption.

 

Subscription Privacy

Subscriptions are executed by Payfast on the date of sign up on a monthly base until the customer decides to cancel. All card details are stored and executed via Payfast with the strictest forms of encryption. The website www.coffeedrops.co has no access to card details.  

 

Customer Details Separate from Card Details

Customer details will be stored by Coffee Drops separately from card details which are entered by the customer on the Payfast secure payment terminal. For more detail on Payfast visit the Payfast website.

 

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

 

Responsibility

Coffee Drops takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

 

Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers. However, due to the possibility of human and technical error, Coffee Drops accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

 

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

 

Variation

Coffee Drops may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

Company Information

This website is run by Coffee Drops PTY (Ltd) based in South Africa.

 

Coffee Drops contact details

Instagram: coffeedrops.co
facebook: coffeedrops.co
Email: hello@coffeedrops.co